Let us help you put back the pieces back together after disaster strikes.

Read what our clients on St. John, USVI had to say about working with Caribbean Claims after Hurricane Irma.


“When Hurricane Irma hit St. John with its 220 mph winds, we knew our condominium complex  would have suffered damage, as would most properties on the island.  Our first move was to reach out to Maya Matthews-Sterling, public insurance adjuster, to represent us in the claims process.  Maya was outstanding.  She was efficient, diligent and professional.  She had the estimating tools that the insurance company adjusters were using, and access to the same data sources.  Maya did a thorough and complete survey of our property, and created spread sheets that laid out the damages and costs to repair in detail.   Maya worked well with the insurance adjuster and we quickly reached a settlement that was beyond what most of our members thought we would be able to achieve.  Her fee was completely reasonable for the excellent results she brought to our condominium.  Would use her again (hopefully won’t need to !) and highly recommend her.”


Like many people, we had insurance, but were poorly informed as to how to actually use it should the need arise.  Then Irma happened.  Dealing with the devastation was hard enough, but we were also challenged by the insurance claim process.  We were unaware that there even were private adjusters, and assumed that we would work through the broker who sold us the policy.  Fortunately, we found out about Maya Matthews-Sterling, a private adjuster who does business as Caribbean Claims.  We felt very fortunate to have such a consummate professional as Maya handling the details of our claim, which allowed us to focus on rebuilding.  She promptly found a contractor to provide an independent damage assessment, argued on our behalf before the insurance company, and was there with us through every step of the claims process.  Our eventual insurance payout was significantly fairer as a result.  Maya was even the first to let us know that the Territory had reduced their cap on private adjuster fees.  We are very grateful to Maya for all of her hard work, and won’t hesitate to use her again, with the caveat that we hope even more that this won’t be necessary!

A. & P. J.

A simple thank you doesn’t express how valuable your assistance was in resolving our Insurance claim after Hurricane IRMA.  Considering how many families required your representation we are so thankful you were able to adjust your schedule to help us. Your management of our claim increased our settlement by over $145,000.00, a sum that allowed us to collect a full 80% of our insured amount and what was needed to return our home to the pre-disaster condition and return to full value.  Without your help we would not have been able to recover financially or emotionally from this catastrophic event.